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17th November 2021


Please don’t abuse our staff: It’s not in a day’s work

Sadly, NHS staff across Kent and Medway are reporting more and more incidents of the abuse they face when they go into work.

In an open letter signed by chief executives from all NHS trusts in Kent and Medway, people are asked to be kind to NHS staff.

The letter says: “The overwhelming majority of our patients, clients and service users are respectful of the years of training and the skills healthcare professionals have developed so they can care for others.


People understand the caring and compassionate nature that makes someone want to work for the NHS; whether they are clinicians or in support roles.


It goes on to talk about the commitment to high-quality care all NHS partners have and that while it is a small minority of people who behave this way towards NHS staff, the consequences can be far reaching.

We understand the frustration when you may have to wait a little longer at a clinic appointment, urgent treatment centre or emergency department, or when you may not be able to get through to a GP practice on the phone.


“Some people don’t understand why we are still asking them to wear masks in healthcare settings when they don’t wish to do so. We also know others don’t wish to participate in the Covid-19 vaccination programme. The second is a personal choice; the first keeps our staff safer.


“However, what we cannot accept is abuse – verbal or physical – towards our workforce. They are there to help, not be abused.’’


You can find out more at:

Update 17/092021 Telephone Lines

Dear Orchard House Patient

I would like to inform you all that the new telephone system has been installed at the surgery and we will transferring from the old system to the new system on Tuesday 21st September.

This is our GO LIVE date, whilst we hope that this all goes smoothly it is possible that we may encounter some temporary problems so please bare with us through this period of change.

If you do encounter any problems getting through on the surgery line please call 111 or dial 999 for Emergencies.

UPDATE 31/08/2021

Orchard House are proud to be part of Invicta Health CIC and are a branch surgery of Birchington Medical Practice. Patients will know that our building signage and company templates already align with Invicta Health CIC.  Exciting plans to revamp our website to match, are fully underway.  Patients can view Birchington Medical Centre’s website HERE Birchington Medical Centre ( to get a preliminary feel for how our new site will look.  Our new site will go live in January 2022.

Welcome to Orchard House Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


The Practice has disabled access and facilities for all patients and will always offer assistance where necessary.

There are good parking facilities at the surgery.

(Site updated 17/11/2021)
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