Latest News

21/09/2020 - Telephone Lines are still down - please see below

18/09/2020 - Telephone Lines Down

All calls are currently being diverted to the surgery mobile. Please DO NOT LEAVE A MESSAGE as we cannot guarantee a swift answer. If the problem is urgent, please come to the Surgery.

BT are aware of the issue, which will be resolved as soon as possible.

In case of Emergency please call 999/ A & E  or routinely you can use the 111 service.

Please accept our apologies for any inconvenience caused.


The NHS Diabetes Advice helpline is now available via Diabetes UK to help insulin-treated people with diabetes during the COVID-19 pandemic. If you need immediate clinical advice and can’t reach your usual care team, call 0345 123 2399 (Mon-Fri 9am-6pm)

01/05/2020  If you require any help and support during the Corona Virus period please see some useful links as follow:

Domestic Abuse Campaign 

Community Support      https://www.kentand



If you have been to an effected place in the last 14 days or  had contact with somebody with Coronavirus, and do you have any of these symptoms?

Cough, Fever or Shortness of Breath.

If yes, to protect yourself and others go home and search 'NHS coronavirus' for advise and to access the 111 online coronavirus service or call NHS 111

Please be aware that there will be limited services at Orchard House Surgery until further notice during this containment period and we apologise for any disruption this may cause.

If you require a prescription please call the surgery and request a pharmacy where we can send Electronic Prescriptions if you have not already done so.  Prescription requests can be posted at the surgery and will still be processed.



To help us prioritise patients, we ask that do not:-

 call before 11 a.m. for results, sick notes and other general queries

Ask the surgery to chase referrals which have been made, patients are requested to telephone the hospital to enquire about these.

Make an appointment with the GP for repeat prescription requests, unless you have been asked to.

When you are unable to make an appointment you can

  • Ring NHS 111 for advice


  • Visit your local Pharmacist for advice

  • Visit the Folkestone Walk in Centre

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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