Welcome to Orchard House Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The Practice has disabled access and facilities for all patients and will always offer assistance where necessary.
There are good parking facilities at the surgery.
07th June 2021- Important updates
Dear Orchard House Patients
As you are aware there has been a change of contract at Orchard House Surgery and we are now contracted to Invicta Health CIC and merging with Birchington Medical Centre as part of the process. This may cause temporary disruption to our clinical system access and booking appointments, we aim to resolve as soon as possible. I would like to thank you all for your patience and understanding during this period.
IMPORTANT NEWS REGARDING ORCHARD HOUSE SURGERY
Channel Health Alliance have made the difficult decision to hand back the General Medical Services contract to our local Clinical Commissioning Group. It is the CCG’s priority to ensure that all patients registered at Orchard House Surgery can continue to access a full range of GP services at their surgery and they are currently looking at solutions to achieve this.
Please be assured that all patients who are affected by these changes will continue to receive care. In the meantime, the CCG are gathering feedback from patients on GP services.
There are a number of ways which views can be shared with us.
a) Complete the survey online at https://www.smartsurvey.co.uk/s/OrchardHouse/. if you have access to the internet (Please only complete the survey once per patient.)
Usually we would provide drop-in face-to-face sessions at the GP practice for patients to ask questions and give feedback but owing to the on-going Coronavirus pandemic, we are unable to do this on this occasion.
As alternatives, a member of the CCG’s Team will be available to take questions:
b) by phone: this line will operate from 08:00 – 16:00 Monday to Friday, excluding public and bank holidays until 30 April 2021. The number to call is: 03005550708
c) by online video call on 17 February 2021 between 2.30pm-3.30pm https://www.eventbrite.com/e/future-of-gp-services-at-orchard-house-surgery-tickets-137929132749 or between 6.30pm-8pm https://www.eventbrite.com/e/future-of-gp-services-at-orchard-house-surgery-tickets-137930057515 (You will be able to access the online video call by registering through above links).
Alternatively, views can be shared in writing:
d) by email (please put ORCHARD HOUSE SURGERY VIEWS in the subject header) to firstname.lastname@example.org
e) by letter to
NHS Medway Clinical Commissioning Group
Please see attached letter: CCG Letter to Patients
PLEASE DO NOT CALL THE PRACTICE TO DISCUSS THIS, AS THE PROCESS IS BEING MANAGED BY THE CCG. IT IS IMPERATIVE TO KEEP LINES FREE FOR THOSE PATIENTS NEEDING MEDICAL ADVICE.
(Site updated 16/06/2021)